Privacy and Data Protection Policy of TheGrape Virtual Assistants

1. Introduction

At TheGrape Virtual Assistants ("TheGrape", "we", "us"), we value your privacy and are committed to protecting your personal data. This Privacy Policy details how we collect, use, store, and protect your information when you use our virtual assistant services.

1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, billing information, and any other information you voluntarily provide to us.
• Usage Information: Data on how you use our services, including websites visited, time of use, and any other information collected automatically through cookies and similar technologies.
• Communication Information: Records of our communications, including emails, chats, and phone calls.

1. How We Use Your Information

We use your information to:

• Provide and improve our virtual assistant services.
• Respond to your inquiries and requests.
• Send you relevant information about our services and promotions (with your consent).
• Comply with our legal and contractual obligations.
• Prevent fraudulent or illegal activities.

1. How We Protect Your Information

We implement technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

1. Sharing Your Information

We do not share your personal information with third parties, except in the following cases:

• With your consent.
• With our trusted service providers who help us operate our business.
• When required by law or to protect our rights and interests.

1. Your Rights

You have the right to:

• Access, rectify, erase, and restrict the processing of your personal data.
• Object to the processing of your personal data.
• Withdraw your consent at any time (if processing is based on your consent).
• Lodge a complaint with the competent data protection authority.

1. Anti-Money Laundering Policy and Legal Compliance

TheGrape Virtual Assistants strictly complies with Spanish legislation on the prevention of money laundering and terrorist financing. We implement due diligence and identity verification procedures for our clients, and we monitor transactions to detect and prevent suspicious activities.

1. Changes to this Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new Privacy Policy on our website.

1. Contact

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

TheGrape Virtual Assistants hello@thegrapevirtual.com

Effective Date: May 22, 2024